+6738639746 / 6732580443
admin@buycour.com


FAQ


1) How to Order?
-Log in/Register your account
-Search for your items
-Click the CHECK PRICE button and select from the available options
-Add your selection to your shopping cart and submit your order for review (we will review as soon as we can typically within minutes to a few hours)
-Once order is reviewed you can check your order history and follow the payment instructions there to proceed.
-Once payment is made, order status will be changed to complete, and thats it! Sit back relax and we will whatsapp you when item arrives Brunei.

2) Do you provide Delivery? 

We have partnered with Jifee to handle our deliveries, when your order arrived we will send you a link to book for delivery with them if you wish, from just Flat Rate $3 (Bsb/jerudong) and Flat Rate $5 (KB, Tutong, Temburong). Delivery that requires Van is $10 Flat rate.
If your item is too heavy or cant fit van though we suggest can find a pick up rental.
Or you can just pick it up yourself for free at our office in Tungku Link

3) How much is shipping?
You can see the total during checkout, some large/bulk items may incur additional charges, you can submit order for review and our team will check and quote you.

4) What payments you accept?
During Checkout you can choose either Bank Transfer or Credit/Debit card. If you wish to pay via cash, you can make an appointment with us and visit us during office hours.

5) How long will it take to arrive?
Shipping time starts upon arrival of items at our warehouse in China. 3-4 weeks is just estimation, the faster the seller send out the items, the faster we can get your items here.

IMPORTANT : Delays can happen sometimes due to nature of the logistics, quoted time is based on estimation only,
We always do our best in getting your items here as soon as possible, (larger items like furniture, or items that require us to apply permit from relevant Brunei government departments takes time as we need to apply and wait for clearance)

6) Do you accept refunds?
Once order is paid for, no cancellation is allowed. Unless the item ordered in unavailable then we can process the refund. We will keep you updated if there is such a case.

7) What is Shipment Insurance Coverage?
This is an optional insurance for your goods, for an extra 5% of total cost, you can choose it during checkout, it covers for damages, faulty of your order. If insurance is not selected all damages/fault wont be covered by us. We recommend choosing this if your item is fragile.

8) Prohibited items?
Please check here for prohibited items , 

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9) I cant find the item i need from your website, can you help?
Yes, just contact our customer service, send us a picture and ask us to help you try to look for it.

10) If i have my own supplier, i just need your shipping service, can you arrange?
Yes, for shipping service please contact 8348986. We have shipping service for China and Singapore

11) How to use my reward points?
You can see what you can redeem, in the rewards page which is located in the first page of the website. Note: Reward points can only be used for future orders, not orders which are already paid for.

Whatsapp Support
Contact us for help or any questions.
Danny
Sales and Enquiries