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Return & Refund Policy


Important Notice Before Return & Refund

All items that comply with our return and refund policies below are eligible for refund within 7 days of receiving item, please read below. 

Please Note
1) Buyer Protection Covers only for items that are

-Lost during Shipment (If you do not receive your items, a full refund for the items amount)
-Wrong Quantity Ordered (example if you ordered 10 pcs but only 9 arrived)


It does not cover for any damages caused during shipment, or faulty items or wrong orders for that you will need to select insurance coverage during checkout. Insurance can be selected during checkout to cover all these potential issues at 5% only. If insurance is not selected items arrived will be on an as is basis and we are not able to provide any support. We do encourage you to select insurance for a better shopping experience. 


2) If you had selected insurance, and there is an issue with your item, please inform us within 7 days of receiving your items, we will cover your items, either by fixing , replacing, or refunding it depending on a case by case basis.


3) All Shipping fees is excluded from refunds in any refund request.


To return & refund you must keep the product in clean & new condition. All original packaging of the product must be kept and any product tags must also be in their original state (i.e. no removal or disassembly). If there were any extra gifts or free promotional items together with the order, those must be returned together as well.

Products That Are Not Accepted For Return & Refund

Below are some typical products not accepted for return & refund after the product has been delivered. If you can¡¯t find your product listed below or are not sure if your product falls under this policy, then please contact us.

Customized Products - e.g. personalized products, design service, etc.

Virtual Products - e.g. software, digital video, etc.

Books - e.g. magazines, books, newspapers, etc.

Private Products - e.g. tooth brush, underwear, etc.

Activated Electronics - e.g. mobile phones, laptops, office supplies, etc. (once activated)


Return & Refund for Buycour Products

For products that you purchased in Buycour you get 7 days for a free return & refund after the day receiving item.

Below is the return & refund procedure:

1st Step - Contact us to declare the return & refund request.

2nd Step - We will check the request and give the approval.

3rd Step - You will need to send the item back to our office.

4th Step - Once we receive we will issue you a full refund via bank transfer, Bibd/Baiduri.

Exchange for Buycour Products

For products that you purchased in Buycour you get 7 days for a free return & refund after the day receiving item.

Below is the products exchange procedure:

1st Step - Contact us to declare the product exchange request.

2nd Step - We will check the request and give the approval.

3rd Step - You will need to send the item back to our office.

4th Step - We will credit the items amount to your account as balance to change to a new item.





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